Good mattress, excellent customer service
I had a tempurpedic mattress for the past 8 years, but wanted something that slept cooler. I went with luma over their competitors due to their return policy (others either made you pay return shipping, or deliver it elsewhere yourself), the materials used in the mattress, and many great reviews about their customer service.
I went with the softness combination they offer, and it is still firm compared to my previous plush tempurpedic. I’ve adjusted to it and don’t have any issues with soreness or feeling wore out upon waking.
I did have a few hiccups with the delivery company they use; however, Luma got it straightened out and kept me updated.
Their customer service was excellent. In addition to helping with the delivery issues, they made multiple adjustments to the standard order to help me get exactly what I wanted.
Assuming the mattress withstands the test of time, I will definitely return for future purchases.