jemnutbutters.myshopify.com

I love JEM! We have gotten it in Bend many times as well as having had it previously delivered. However, this time I was astounded at the turnaround time to getting it delivered. . . End to end, it took 21 days from order to delivery. While some of that could certainly be attributed to the postal service, 10 days passed before the label was even printed for my package from the order which seems egregious. During that time, I purchased nut butter from a competitor and would consider doing so again before purchasing high price, low speed delivery.

Sorry, in fasting mode through end of month. Will let ya know sometime next month. However, ALL of the others I've tried in the past we're absolutely great so I'm looking forward to and expecting these new ones to follow suite. 😋😋😋

Order #36825 was placed on Dec. 1st,2025, the part of my order was for Christmas gifts, and I still haven't recieved the backordered part

I've been buying Jem Organics nut butters for years and years. There's nothing else like them. I also like giving them as holiday gifts that everyone appreciates, and given that they're pricey, it's a luxury some friends would never treat themselves to. Nevertheless, I'm finding it increasingly problematic and stressful to buy Jem products at the holidays. In previous years I placed orders only to discover that some items were backordered and would not arrive on time. One year I tried to buy a sampler pack that turned out not to have any special wrapping as indicated. This year again, one item (fortunately for our own household) was backordered. I would much prefer to know when ordering that an item isn't available than to be told so when I receive the box (in which there was a slip of paper that said some items were missing but not which ones--I had to figure that out by comparing to my email confirmation). A packing slip would help, as many companies do. One year in the past, some items were backordered and were unavailable in time to give as gifts, but after the holidays I received two shipments of the backordered items. This makes it not surprising that your inventory does not match your website if you're sending duplicate orders. I really hope that someone will take the time to match actual inventory to the website and make it possible for customers to know whether they'll be getting what they ordered, or at least be able to purchase something backordered and know it will arrive later.

Slow to arrive but were responsive when I emailed.