uptownspirits.com

The shipping is too expensive.

After 10 days and no update on my order I contacted the customer service email. They were apologetic and my order processed and delivered within the week. Willing to give them another shot, given current COVID situation.

It took two weeks to get a bottle of whiskey intended as a gift to the recipient. During that two week period, neither Uptown nor your shipper would claim responsibility to know and provide status of the shipment. You had no clue when it would be delivered and you didn't even try to find out for me until it was just about on the recipient's doorstep. I pad over $23 just for the delivery fee, and for that I would have expected some level of service. The only reason I didn't give a "terrible" rating was because the product was finally delivered.

Delivery was terrible, hopefully it wasn’t because of y’all. Shipment took almost 30 days

You took forever to deliver and were slow to answer emails and never picked up the phone