zing bars

Do they have a customer service department? I have held off on my review for 3 weeks

I do not typically give bad reviews. I always try to contact the company directly first. I tried to contact them several times but NOONE has responded to me. This is very disappointing. Your bars are good but customer service may need a little improvement.

Flavor of bars is good.

Would like some options for all of those freezer packs you send me with each order. I've already asked you about how to recycle them but you never responded. Probably shouldn't order from your website until you provide some recycling options.

The shipping was terrible and melted all my bars. It took 5 days to arrive from shipment and they packed chocolate covered bars with a small sandwich bag of ice and expected that to be adequate. Why bother? The only way they are edible is if they stay in the fridge. If I pack them in lunches they are a melted mess all over the wrapper upon unwrapping. I WILL NEVER ORDER AGAIN. I specifically asked about shipping before they shipped and was told they would arrive on ice. The “ice” was literally a hot bag of water by the time I received the bars. They were a melted mess! Never again.