jamesbutlerflasks.com.au

Good service and product. Thanks

The product seems pretty decent, however it arrived with a small chip out of the plating. After some correspondence, the resolution process appears to have stalled. After confirming my address as requested, there have been no further updates and it’s been over a week since I sent the last reply email to them. This makes me somewhat hesitant to recommend the brand to anyone else, as they seem to have just disappeared when I came to them with an issue (and not a massive issue at that).

I received this flask as a gift and was disappointed by the quality. Within the first use, the paint had begun to peel off, and within 3 uses, the shape had begun to deform. Overall, the flask seems to be poorly made and not durable, which is upsetting considering the price point. The flask has never been dropped or mistreated, I have always taken care of it. I reached out to support with photos of the flask around 2 months ago and have not received a reply as of yet. I would not recommend purchasing this product.

Wrong flask received. Sent it back. Replacement didn't turn up, despite tracking indicating the return had been received by JB three weeks earlier. It arrived only after I chased it up. No refund of the return shipping costs, I also had to chase that up, only then was the fee refunded. All in all took about two months and several emails to get what I paid for. The flask is quite nice, but very tedious process.

I feel the attention to detail on the cleanliness of the product I purchased was severely lacking, it was covered in some black substance that I had to clean before gifting my friend his 18th birthday present. For this I feel the price did not match the quality I was expecting or achieve a standard such a large company should uphold