www.Rokform.com

My Family currently has a total of four iPhones and we all have Rokform cases on our phones except for me. We LOVE the magnet in the case and how we can attach it to most metal surface. We love the great protection Rokform affords. I had a Rokform crystal case and then I purchased a new iPhone 7plus. I wanted to get a Rokform case but didn't want to cover up the new flat black color of the phone. I discovered the predator case and liked what I saw. I purchased one off of Amazon and was told it was on back order. I called Rokform to check on the delivery date and when speaking to customer service, I decided to purchase directly from Rokform so I could get the case as soon it was ready to ship. I was told the cases would ship in October, then late October, then November, then, December. When I finally received my new predator case in late December it was for a iPhone 7 not a iPhone 7plus. I spoke to CS and they shipped a replacement out on 3 Jan. Well it was lost in the mail and I have yet to receive my predator case which was paid for back in September. One bright note has been the young lady I have been corresponding with in CS. She has been very nice and helpful in keeping me informed on the status of my order. She has even called me back on a few occasions to give me information on my order. So my biggest gripe with Rokform is don't give a ship date until you are ready to ship. I have been waiting for this case since October and still don't have it in mid January.

I'm very disappointed. I heard from Lex and Terry how amazing they are but, I placed an order a week before Christmas for a case for my husband and have yet to receive it. So the product might be great but, im not sure. Hopefully I will receive it soon. Whenever I receive it i will make another review.

Aluminum cover did not fit completely around the rubber body. Upon contacting Rokform you indicated you would "warantee me out a new one" as you have seen this nonconformance before. This indicates to me you are not checking your outgoing quality and have not quarantined bad product. Have you contacted your supplier making them aware of this issue? What have they done to address root cause and what corrective actions have they implement to prevent additional defective cases from being shipped to more customers? This is an easy fix you guys. Once you became aware of the second nonconformance you should not have shipped another one until all the proper checks and balances had been implemented.

I am terribly disappointed in the wait to receive my iPhone 7 plus case. I almost forgot I ordered it, have had the phone for almost 3 months now, being a person that upgrades with every iPhone iteration, so now am past 25% of my device life without the case I wanted. Excited for the look, disappointed with the wait.

Account migration taking too long & not able to check on shipping status of my order.