2 out of 3 products were faulty
Hi,
I bought 3 products worth 300 USD from you.
1. Car charger - ended up as a faulty product. Only one of the USB ports work at a given time
2. Battery bank - Does not work with my iPhone. iPhone gives an error regarding some “made for iPhone” license not being there in your product so my phone does not charge.
3. iPhone 6s plus cover - the magnetic back plate deforming over 10 uses only. The material behind the magnet bit is so soft that it gets pulled every time the cover is taken off it’s bike mount and the material is being pulled. Another few uses and it would tear off leading to the magnet falling off.
Now a member of your team has been in touch with me and since products 1 and 2 are already no more a part of your product range - they said they would refund that money and sending me a magnetic back plate.
I love the concept of the products and so far your post sales support. But having paid a premium over other products in the market and spending 300 $ for products like these, one expects a certain amount of quality checks in place. By no means take this as brand bashing, just take this as a harsh feedback so that you ensure your future products are as good as they are claimed to be.