Replace lost parts of Rokform case
I think your employees are excellent..professional,polite and follow through...I was surprised,however,by your prices..I lost the aluminum case and the magnet from my phone and was told a new replacement part was 80 without the magnet....the entire case was 108 so to me the math didn't make sense...I was also given the option of used parts which would only have been 30, but since I wouldn't know the condition of the part, I opted not to take advantage of that offer, however, again, I was very impressed with the customer service person..I'm sure she had no control over your pricing...Her name was Samantha...I will also say, you make the best iPhone case ever and I have been through many other brands..I plan to purchase another ne one when I upgrade my phone in the fall...