MyITHub Australia

Beware! Customer care factor -zero!, Do not refund if you select wrong. Item! And are quick to. Take funds but do not respond to after service

Staff only wish to communicate with you if your enquiry involves sales. All support correspondance is ignored. Products arrive out of manufcaturers packaging and in poor condition. Store refuses to take responsibility for the condition in which goods are recieved. Not a once off. Avoid if possible, alternate retailers have more competitive pricing and quality customer service.

Bought a Polycom phone from MyITHub and wanted help configuring the unit. They were completely unhelpful and deflected to our telephone service provider.

I have had NO response to an email to support. The only response to my request for a refund when an IP cordless phone would not work with my new NBN voip service, was to tell to contact support and explain WHY IT IS NOT WORKING, so they can decide if I should get a refund. I did that, with diagrams and videos, but have had ABSOLUTELY NO RESPONSE.

We had to chase you up multiple times without replies. Finally when we got through to you - the order was processed and shipped. I won’t be ordering again.