MyITHub Australia

Disappointingly NOT noise cancelling in either the microphone or ear phones as suggested. Most of the time the headset provided clear sound however not 100% of the time. This was tested by removing the headset from my device and the sound was clear and audible then connecting the new headset and the voice being distorted on a few occasions. Colleagues could also hear background noise from the microphone. Surprised to find the headset posted in ziploc bag inside a soft bag with a thin layer of bubble wrap, even a $10 headset from office works provides a box for protection. The $16 postage was an absolute joke, they took a week to arrive. I ordered late on Friday afternoon and I only received tracking on the Tuesday meaning they had only just been posted - what happened to Monday? I was expecting to RECEIVE them on Tuesday. I understand there is greater demand on Australia Post however these should have been posted on Monday. Overall I am unimpressed by the product, for a $90 purchase (including postage) I had far greater expectations. The quality of this product is no different to the $10 headset I purchased for my child at Officeworks, the $10 pair even offered more padding on the headset.

This business is in no way accountable to their customer. I assumed being a Melbourne based business, customer service would rate highly on their priority list. The customer phone line is rarely answered and and online chat feature is generic and likely outsourced. In the one in ten chance that the phone would answer, the call centre would refer me to the orders team, who would only ever provide generic answers regarding the three-week delay in shipping an item that was 'in stock' on the website. The only reason they were given two stars was because once the company contacted the supplier (after weeks and weeks of requests) and directly sourced the product, it was delivered within 24 hours. Unfortunately for this to happen required such constant monitoring and requests, that it made the entire experience impossible to consider repeating. I will not order from myithub again.

The ordering process was simple and straight forward, but as of 5 days since I placed the order, I have heard no update on the whereabouts of the item. I've tried calling the number on the website, and no response.

average

good quality items, poor communication and service from ITHUB, no confirmations, and delivered in 2 weeks instead of 2 days (claimed on their website) Regards