MyITHub Australia

Would have been good to know that no power supply came with the IP phone system I ordered....

Initial product service shipping and delelivery went well and was quick. Follow up order was terrible, poor communication, shipped incorrect amount of item, then failed to communicate lack of stock and had to reship item from overseas leading to extendend delays. Customer service for original order was prompt and emaail reply within 24hours. Second order some emails were not replied to at all and others took excessive periods. Overall product is exactly what we ordered, customer service needs to improve.

The lead I ordered is fabulous and exactly as described on the web but it was a challenge getting the lead. Maybe it was due to the chaos surrounding COVID-19 but after the order did not arrive, I had to email (no reply), phone (told would ring back but never did) and then contact the company via their online web chat. Third time lucky the company were very apologetic and the lead arrived in record time. So... I would use this site again but hopefully without the need to keep contacting them to receive an item.

A little late on arrival but sorry for the inconvenience. Item was what I ordered and did what works well

We ordered 2 products and had the wrong one shipped. It took effort to fix this and when the wrong item was picked up by their couriers they put a label on it that saw me get a phone call from the customer support saying they couldn't now sell it and implied it was our fault. Not happy with that approach. We now have the right items.