Customer service is bad. Call them 7 or 8 times. Always goes to voicemail. It's beed 7 days, no response. Tryed calling there sales department, no response. Sent them an email, the only response was the requesting a review.
over 3 years ago
1
0
Jeanette M.
NO CUSTOMER SERVICE...LIKE IT DOESN'T EXIST. NOBODY'S THERE!
I ordered an Autoslide Pet with 2 extra RFID tags, a bluetooth module and a WiFi gateway. I never received the bluetooth module. I've attempted to reach customer service via e-mail and phone with no success. No replies, no ansered voicemails...crickets!
almost 4 years ago
1
0
Buddy B.
Terrible shipping, let alone wrong
Terrible shipping, let alone wrong item shipped and terrible customer service support
almost 4 years ago
0
0
Michael I.
Lack of response
I have been trying to contact support via email and on the phone without a response. My slider does not have the frame shown in the videos and there doesn’t seem to be a way to mount it properly either on the top or bottom of the door.
almost 4 years ago
0
0
Tim B.
I received my smart pendant
I received my smart pendant but it will not link with the sensor box. I have used the chat function & emailed in but still waiting on a response to resolve…