Autoslide - Automatic Door Systems for the Home

I am unable to mount the Autoslide on my sliding door because of the mounting of my motorized window shade. I have tried on several occasion to contact the company for support, but I so not get any response to my emails. I also have called the company and a recording says to leave a detailed message and hangs up. It has been impossible to get any assistance.

Always awesome!

Poor customer service, THE WORST!

Product is spotty at best. It doesn’t always read their tags and that’s even if you can program them. The track kept getting stuck so it wouldn’t stop rotating. Husband fixed that but had to figure out how to make it stop. Then the RFID tags are not reliable and that’s a huge problem because we have a Saint Bernard and that’s his only way in and out. I really am disappointed with the purchase

We have an all-brick exterior and we’re excited about an energy efficient doggie for for the sliding glass door, but after installation and use, discovered several unfortunate drawbacks. 1) Pets collar tags are big and thick for our beagle, shih-poo, and cat. We chose to tape them onto the collar with electrical tape because they hung down far enough to chew. 2). The shortest setting for the door to stay open with pet tags is 3 ft from the sensor by the door. A direct approach by the pet is not required. The door will open and stay open even if the pet is in another room, but within range. I want to emphasize, if the pet is within range, the door is open and will only close after the pet is out of range regardless of any distance or time-open settings! We tried several locations around the perimeter of the slider to resolve this issue to no avail. (Our slider is at the left side corner of the sunroom next to where the sunroom opens to the family room. When any of the animals lay in the sun in the family room around the corner and with a brick wall between them and the slider, the sunroom slider opens!) 3) The locking Autoslide is not practical from a security standpoint. You will be locked out if your pet is not in range unless you also use the batter-operated push button placed outside by the door. You or a criminal just press the button. You must rely on your dog for security. 4) The shortest setting for the length of time the door stays open is 15 seconds, which is much longer than it takes a pet to exit, which allows a lot of flying insects in and greatly reduces energy efficiency by altering the interior temperature of the home. In turn, the interior humidity level changes based on weather conditions. We purchased a humidifier in the winter when additional heat dried the air. 5) In addition, the door beeps when the pet is in range. This trained our indoor cat to escape with the dogs. We got additional vaccinations for him and a tag of his own so he would not get locked out on a freezing night. 6) You set how far the door opens for your pet. If your pet goes out and you decide to follow, you will either need to squeeze through the small opening, set the opening larger for every time the pet goes out, or wait until the door closes so you can use the interior push button. You cannot interfere with the automatic open/close cycle. Either the Autoslide is turned on for pet’s use or off if you are going to manually open the door. 7) My husband is a jack-of-trades, including carpentry, plumbing, electric, and finish work. He had to adjust the Autoslide frequently to keep the gears in contact with the track. When off, it makes a loud grinding sound. The door closes, but not completely, and the continues to try to close so it can lock. 8) You need to train house guests on how to use the door, especially important for the Autoslide gears to work. 9) It took us a couple months to realize and attempt to debug the Autoslide. Ultimately, we chose to contact the company for return authorization, past the 30-day return policy, and explained all the issues encountered, but they would not refund the purchase price, would so heavily discount any possible refund that they did not reciommend we return it, and required the original packaging. NOT RECOMMENDED FOR PET USE! We’re back to opening the door for the pets ourselves. Waste of a lot of money. Extremely unhappy. We believe that a better, much more energy-efficient choice is what we started with, which is a doggie-door insert for a sliding glass door.