Autoslide - Automatic Door Systems for the Home

Make wife proof Dog mat how ya know there’s a switch to move to pet When ya go lock door and dog steps. Not good Have to pick up mat every night I’m going to wire in switch PROSIT

We purchased the autoslide for our sliding glass door. Had it professionally installed. It worked great for about 1.5 weeks, then the remote started acting up. The door now opens and closes by itself with no remote anywhere near close. I finally unplugged it. Contacted autoslide who is sending 2 new and improved remotes. Very frustrated at this point having spent a considerable sum for the opener and find out it has issues.

First, all of the installation instructions are for an older version, not the version we received. We spent a couple days figuring out how to install the system on our own, and the system works well with some caveats. The app is useless. It would only install on my 2022 cell phone, and it worked for only one day before failing. The app does not work on my 2026 android. I tried to call customer service for help for both the installation and the app, but no one answered. I even left a message and did not receive a call back. Finally, there should be a warning with the "heavy door" setting (which I got since my door was older although in good shape), which, thankfully, I do not need because my dog put his body halfway in and out the door. The door began to close on him and it did NOT retract with pressure. Luckily, I was standing right there because I had to put my full weight into opening the door while he was crying in pain. I will never use that setting again.

I have the more powerful version with the lock. worked fine at first, but after a few weeks of use, the gear startes slipping over the rail, incapable of fully closing or fully opening the door, I removed and reinstalled everything, and it happened again. I ordered a new replacement rail to help things and plan on trying this next, but this is consuming a lot more of my time than I had initially hoped. the good news is that the pool regulations have been postponed for a year which removes some of the urgency.

Customer service is not very responsive. Takes way too long to get a reply.