VIOFO

She really helped us a lot, by giving clear instructions, explaining everything and also helping us with the chip situation. We are very grateful

My family ordered the new T340 dash cam on the day of the launch. Orders start shipping tomorrow. My family did add a couple accessories, but I had a couple questions about ordering a hardwire kit and upgrading the microSD card. Bill was very helpful. I was able to upgrade the microSD card, purchase the hardwire kit and have both added to the original order. It was so easy to do with the links Bill sent. Having the orders combined is very helpful too. This was honestly one of the best experiences I have ever had with customer service out of ANY company.

The customer support and service was excellent. I had a VIOFO A129 Duo for 5 years and it worked perfectly and was used daily. I decided to upgrade and add the appropriate rear camera. After plugging in the new rear camera, the main camera (A129 DUO) never worked again and wouldn't power on at all. Apparently, this can happen to older cameras as it's not too happy to now take the rear camera feed. After following the various testing options with customer support to try and get the front camera working, VIOFO kindly offered to help with a replacement of the now failed front camera, offering options of sending mine in to VIOFO to send out a replacement (with a small admin fee), or for me just to purchase a new A129 Pro at a heavily discounted price. This A129 'Pro' would still work with my new rear camera. I went for option 2 although - the more expensive option, but that appeared much quicker to solve my problem and it was great of VIOFO to help with the front camera. Yes, likely that the plugging in of the new rear camera finished off my 5 year old A129 DUO, but still I have had good use from it and it was 5 years old. I highly recommend VIOFO products and the customer service and support is excellent! They didn't have to help with the front camera being 5 years old, but the fact that they did, demonstrates excellent all-round product service and support. Thanks VIOFO!

This will about the replacement adhesive stickers. The first time this happened was when I first got my Viofo. Some of adhesives weren't good. I reached out and without question, customer service sent me replacements. Recently, it's been very hot in Los Angeles, so hot that it affected one of the adhesives. Again I reached out, and customer service was ready again. Quick and understanding. They even offered stronger ones. The quality of the camera A329S is great. My only criticism is I wish it was easier to pull footage. Sometimes it takes a minute for my phone to connect. I wished it was more streamline and quicker. Other than that, I'd still recommend the product based on customer service and the quality of the cameras.

Ich habe ein Problem im Bezug auf Dashcam Gerät von Viofo gehabt. Die Firma hat mir sehr schnell geantwortet und das Problem gelöst. Nochmal vielen Dank