Vinoteca.es

Llevo usando este tipo de abridor unos 10 o 12 años. Suele durarme 1 año y medio o así. He comprado 2 hace un mes o 3 semanas. Uno a la semana dejo de funcionar y el otro abre muy mal. Se nota que son de peor calidad.

Todavía esperando se solucione todo. El primer envío ni llegó ni ha llegado. El segundo llegó con la puerta dañada. Me dijeron que lo reemplazan y todavía no tengo el reemplazo.

el producto es correcto, ninguna queja, el problema fue la entrega. en su web dicen 48-72 horas, y tardó 15 días. primero me dicen que no está pagado, luego que el transportista lo ha perdido, en fin un desastre.

I can't recommend your company as the whole experience with La Vinoteca has been poor, so I have scored La Vinoteca 1 star out of 5 stars. This is because there were unacceptable issues with the delivery, I wasted 2 days of my time waiting for deliveries, the response from La Vinoteca's CEO about the delivery delay was unacceptable, the product isn't as expected, and the response from La Vinoteca about the product issues wasn't acceptable. Delivery issues: 1. on 01/07/23 I was provided with an XPO tracking number link that didn't. 2. on 03/07/23 I was provided with another link that worked 3. the package wasn't delivered on 05/07/23, and I wasn't advised why? 4. the package wasn't delivered on 07/07/23, and I wasn't advised why? 5. on 10/07/23 XPO contacted me, and asked me to confirm the address 6. on 11/07/23 Maria from Vinoteca contacted me to confirm the delivery address 7. I advised La Vinoteca that my full address was confirmed by Vinoteca in the order confirmation, and that this is the same address I gave to XPO and to Maria on 11/07/23 I requested the issue with the delivery be investigated as the delivery was delayed by 1 week. No response received from La Vinoteca 8. when the Wine Cooler was delivered on 12/07/23 at 13:50, I could see why the delivery was delayed as the address shown on the outside of the packaging and in the delivery note was incomplete I received a half hearted apology (from the CEO) who blamed La Someliere (for choosing XPO), and seasonal issues. The delivery issue is the responsibility of La Vinoteca with whom I placed the order, and there is clearly an issue in La Vinoteca's internal processes and/or with it's suppliers as I provided the correct address at time of ordering. Product Issues 1. user manual and energy rating certificate not provided with product (User Manual provided 13/07/23) 2. on 13/07/23 I advised Vinoteca that there's a serious issue with the shelves. The instructions state "For easier access to the contents of the shelves, slide the shelf out approximately one third of the way. The shelves are, however, fitted with a stop to prevent the bottles falling out". However I can't slide open the shelves at all. The response from La Vinoteca was “The only way I know is pulling. Probably is not as easy as it’s explained in the instructions.” This answer does not solve the problem, and I think it's reasonable to expect that you can pull out the drawers in a wine fridge. So I can't use the fridge as expected.

Todavía no he recibido el pedido realizado, a si que pésimo servicio. Lo tendré en cuenta para mis más de 1000 visitas a clientes que hago cada año