TelescopesPlus

i placed an order on july 25th for one pair of binoculars. after nine days, august 3rd, your email says you are still getting my order ready. i have not checked to see if anything has arrived yet today.

I received a package in a few days but it contained the wrong product. Support emailed me a return shipping label and I got it out the next day. That was June 28th. A couple days later I get a phone call that my original item is on back-order. I checked and now everyone shows it as on back-order. I am told it will become available early August. Was really hoping to have this for the star party this weekend. No choice but to wait.

I ordered a telescope and the package was lost (no fault of the company) but when I called to ask about my package they acknowledged it was lost and would ship another one. They called me a day later to tell me it was out of stock and to call to see what I wanted to do. When I called the person on the phone basically only gave me two options. Spend more on a telescope with no discount or just get my money back. They did not offer any other telescopes just 1 and that was it. He said he could not offer a discount on anything and he was the supervisor. I opted for my money back and had to start my search again. I called back to speak to someone else and to see if they refunded me my money someone else was able to give me assistance and gave a discount on another telescope.

While I received the eye piece in a timely manner, I later ordered a prism and have not received it nor heard from TELESCOPES PLUS. I did e-mail you and explain I think you used the wrong billing address but have had no response.

Never got confirmation the order went through. Package shows up 2 weeks later. In the meantime bought it from another source. Tried twice to get a return authorization and zero response. Phone number in the invoice directs to a medical insurance vendor.