www.teds.com.au

Getting any sort of reply to querys about the 2nd hand gear is very slow. This may not be an issue with new - as there will probably be a number of units in stock. But with 2nd hand where there may be only one, it is a problem. Once an order is placed the result is quick & seamless. Very happy with the quality, service & speed of delivery.

good service, but still waiting on my camera...

Unfortunately I wasn’t able to get a refund from one of your stores. I bought a camera for a gift (which came with a lens included) and then bought a 2nd camera (same model) but with a different lens from another store. Now I have a camera still in box (with lens) unopened- hopefully you can consider a complete refund as I purchased the 1st camera in error. Please call me to discuss further especially when Teds Cameras stores are not franchised (as far as I’m aware) 0419328558

I ordered used lens from website but after I followed up I was told that item wasn’t available. The refund was processed quickly

Ordered 10 pack of ColorPlus 100 film (special order) early January, and fully expected there to be a delay which was fine, because of the worldwide film shortage. They emailed saying that it would arrive in March and would I be okay with that, to which I said yes. They said sweet, we’ll place the order now and send you an email when we’ve sent it from our end. Early April, I hadn’t heard anything from them, so I sent them an email to check up on the ETA, didn’t respond for about two weeks, sent another email, and then one of their friendly staff said it won’t come until May/June. I opted for a refund, which came a couple days later. Obviously, I get that there is a 35mm colour film shortage, but maybe don’t advertise that you have a product that’s not currently in stock, or if the ETA of that product arriving is unknown? Staff were friendly and refund was quick, although sometimes email responses can be a little slow.