www.teds.com.au

Workers names & addresses are a problem with Ted's.

Wwnt to buy a sigma 70-200 2.8 lens. Was told sydney was out of stock, but could get it from Melbourne. It would be 2-3 days. So I said no worries order it. Then was told due to a stock take the following Tuesday, they couldn't order it until after that, do it would be 2 weeks to supply. I said nit to worry about. I bought it from another company in Melbourne and got the lens the next day.

Purchased a second hand line only to find it faulty on the day it was delivered and no replacement available. Not able to match new item from other site.

Tried to purchase online, but despite having adequate limits on my card, it wouldn't accept the order and had to resort to phone order. That might be a deliberate safety measure for large orders, but it would be good to know up-front. Delivery driver left the package unattended at the front door — not really Ted's fault, but be aware that StarTrack may do this even if you don't give authority to leave (I complained to them). Other than that, a good experience. Phone operator was helpful.

Based on my recent experience, Ted's no longer has a price match policy. I tried three times, and each time, a rather obtuse reason was come up with as to why you wouldn't match; felt like you just didn't want to price match regardless, and invented any excuse you could think of. Pre-pandemic, I had no such problems.