www.teds.com.au

The issue I have is that Teds is consistently asking for feedback when my order hadn't been fulfilled and I've been waiting for months. I understand that there are supplier issues and I can forgive that but honestly why ask for feedback multiple times before I even receive my camera? How can give honest feedback when I'm still waiting? I've happily used Teds in the past and properly will in the future but I can't say good things about an order that hasn't even been fulfilled.

Hello Team, I've bought a few items including cameras and accessories over the years from Ted's. Generally I've had good service however, two recent orders were not so good. The first one about a month ago was for a Lumix G9 body on special. I ordered this online for pickup in the Brisbane store, the website said stock was available (in the Brisbane store). After a few days I was told "we couldn't find one" and new stock was coming, however it was going to be the end of the month which was more than 3 weeks away. As I was going away and wanted the camera for a trip I cancelled the order and found one closer to home on the Gold Coast, available straightaway. I understand these days stock can be an issue but the misinformation was the main problem. The second item was a S/H FTZii Adapter, I was happy with the price but had a delay in getting it shipped from Sydney due to it "not being cleared for sale" so there was some lack of communication there or a stock issue there. There was no real urgency luckily so that was "Ok" Positively, on both occasions the ladies I spoke to in your online customer service centre were very helpful. Lastly, I would like to mention a bad experience browsing in your Melbourne City store. I don't get to Melbourne very often but in late March and an earlier visit a long time prior, on both visits I walked the WHOLE store spending approximately 20 minutes looking at many items, I was never approached once to see if I needed help with anything! It's nice to browse without getting harassed but that was very poor I thought. Maybe just a coincident? But it seems the staff there need to improve their customer service! Regards, Michael Ashley

Could not get the ordered colour film, had to settle for a refund.

Took a long time to post. The enel3c batteries were dead flat when arrived and being flat when new kills the life of Li ion batteries they are activated at the manufacturer to a stringent initial start up the start the chemical process then tested and shipped. Because they were dead on arrival means they were very old stock or faulty from Nikon. They took a charge but took about 7 hrs to finish so I know they will have a short life. Google li ion factory 1st charge if your not sure. They should be replaced with fresh batteries by you to get there full life as they came faulty to me

Service ok but wanted to buy SD card for my camera to be told order on line not over the phone. Cost of card $20 cost to post $20. Thanks but no thanks. Bought pack of two online from EBay for $25 with post free.