www.teds.com.au

Needed to come from interstate wish they were in Melbourne

I recently did a lot of research and decided on a camera to purchase. Sadly when I went ahead with my purchase my invoice said it was not available and they were waiting on stock. I wish it had said “out of Stock” I was offered a refund but thanks to a lovely customer service officer named Janette I decided to buy another brand. She spent considerable time talking me through both products and my camera has now arrived and I am very happy.

The website has a lot of pretty basic usability issues, mostly caused by errors which break functionality in browsing and authentication. Stock availability issues may or may not be related. During my second purchase I ordered a $1200 item which was not in stock, enquired about another that was listed, but did not exist, and discovered that many available items are not listed, one of which I purchased. On the other hand your staff were all great and were the reason I'm now the happy owner of my first Canon L Series lens.

Helpful and making the costumer feel that they are special Good advice and service

Twice I have tried to purchase camera gear online which was flagged as "In Stock", but when I called the store, there was no stock. In one instance I bought an expensive lens online (reported on website as "In Stock"), only to find out by calling that there was no stock. But luckily (since I had already paid), new stock came within a week. Apart from this issue, I have found Teds to be very easy to deal with, often have great sale prices, and ordered items have arrived quickly, were well packed, and were exactly as expected.