www.teds.com.au

My teds membership was some how cancelled/inactive. No one cares to rectify it. It passes my birthday and I missed out the birthday discount.

Camera purchased didn’t arrive. Three phone calls over three weeks with no sign of camera - despite being told change of system was error, waiting for Australia post to collect, low store stock (interesting given was 1 week earlier waiting for Australia post). Bought 12hrs later online from different store and samecera arrived within 24hrs.

I would never purchase anything again from Ted's Cameras. Where do I start? 1. I called the store after my 2 day collect had still not arrived after 4 days and the the staff member was very rude to me and said well if I didn't receive an email then the orders not there. 2. After waiting 3 weeks I called again and apparently it had been there the whole time and they blamed the Ted's IT system for me not receiving an email 3. They couldn't even send me a receipt for my purchase via email and still haven't received one. 4. The telescope I bought was missing the instruction manual which contained my unique code to register for the celestron app, i had to get in contact with the office in America and get a replacement code. 5. Terrible experience.

I recently placed an online order for click and collect at the Marion store. Item was listed as available at time of purchase and ready to collect in 1-2 days. After a couple of days I called the store and the guy said there was a problem with the online system and couldn't tell me when it would be ready and to be honest I don't think he was in any way interested in helping. After another couple of days I called again. The lady I spoke to (who was more helpful) said there was a problem with the online system and wasn't sure when it would be available to collect. I asked if they had the same item in store which they did and I purchased in store as I needed it asap. She instructed me to call the 1300 number to cancel the online order and get a refund. I tried on several occasions but couldn't get through. In the end I emailed Ted's on 27/7 explaining the situation. I did not get a response until 14/8 and refund on 15/8 which is very poor in my opinion. All in all I was pretty disappointed with the experience.

Worst online service ever !! failed to place my order for two weeks, until i phoned and complained. The online team NEVER picks up their phone, never replies to messages left or to any emails sent. Disgraceful.