Hopeless
I went to your Melb CBD store and stood at the counter with goods in hand in full site of your staff. Yes - they were busy but after a full 10 minutes of them all refusing to make eye contact I left.
I then ordered the goods online.
After 10 days, I emailed coz I had heard nothing. The goods arrived some time the next week- from Perth!
If I had known, I could have gone to Doncaster/ Chadstone - anywhere really and had them much earlier.
All in all- a very, very ordinary experience. Never again