www.teds.com.au

This review is not directed to any one in particular. I want to express dissatisfaction over the ordering experience and the customer service has been both but helpful. The product that I ordered was up for back order and I placed the order only because I was told it will be delivered by end of October latest. This was not just an estimated time because clearly asked if it’s not going to be delivered I don’t want to process the order. I did couple of follow-ups and I still haven’t received the product yet. Now the ETA is late November and that’s subject to change it seems. My dissatisfaction is towards the idea of keeping the product on website available for customers to place order that cannot be delivered in the near future. That in my opinion is a terrible process and leading test customer’s patience. I know customer support executives do their best to give an update and I cannot blame them for not delivering the product I ordered 2 months ago. And I didn’t place an order to get my money refunded after waiting for over 3 months. I think you have got to improve a lot in that area of business

I called into Brisbane store and requested digital photo for uk passport renewal. When I returned home I found they should have either a digital code on them or be sent online. I sent off a request to online support to see if they could be emailed to me. They were excellent at responding quickly and helpfully. However, I’d already rung the store to see if they could email my photos. They requested me to email them my copy of the photo, which I did, with my receipt and my phone number. It’s been over 48 hours and I have not had a call or email back. I’ve now paid a further $19.95 at the post office who did my photo online straight away. I was also told by the Brisbane store that I’d have to pay more to get a photo emailed to me, which I agreed to do. I won’t shop with Ted’s cameras again as customer service in the store is non existent

It took three days for a response which nowadays is crazy. The most time should've been 24 hours. Their answer wasn't satisfactory and apparently it was being referred to another person and its been a week now and still no response.

Product arrived used and in a damaged box. Only phone number was the city store who were unable to help. Had a call back from the web team and it seems a new one is on the way.

Your site needs to be updated in real time when an item is sold from the second hand online area. Tried to ring the store several times as well and yet no one answered, now I have spent plenty of time in various stores across the country and have never been in one that was that busy they could t answer the phone so what’s the point of having an online secondhand store that is t up to date