store-us.gl-inet.com

Difficult to check out. Can't access account after I ordered

My router is great; your website is terrible. Anytime a website has random discounts on everything, I tend to stay away. Please stop doing that, just list the price as is. Also, please stop giving away stuff (without an opt-out choice) that'll end up in the garbage. An extra star for at least a website that functions and allows me to checkout, since that is rare these days.

The Mudi 7 product was recommended to me so I purchased. However, I cannot review it, because I never received the package. UPS shows label created, but GL never shipped. I’ve tried working with customer service, but they have not opened an investigation with UPS. GL won’t ship another one. GL won’t refund me. My coworker received his in 3 days. Looks like I am out over $400 with no help. Order if you dare. I’m regretting my choice.

I was sent a used router when I ordered new, it was already configured with someone's SSID and admin password.

If you’re not a computer person, this is not for those people. There is no real support. It was quite a horrible experience.