UbiBot Online Store

Love the WS1 and the incredible functions it provides. But tech support is awful. Had an issue with the splitter and a 5V supply in my remote home. Provided enough information to tech support to initiate a diagnosis. But in the numerous messages that went back and forth over several weeks, the support agent would not answer *one* question I had. Nor was he courteous. Upon my return to my remote home, resolved the issue myself.

I tried for days to do what you asked and still have no positive results.

I really needed to be able to speak with a LIVE person to get started. All I ever got were “chats” which were perfunctory, and arrived hours after my questions….:and directed me to an unhelpful electronic video. Very frustrating, I wouldn’t recommend Ubibot to anyone I know after all these hassles.

Way too many communications. I disable the device and I’ve gotten literally dozens of emails about it’s offline status, clearing data, etc. I even contacted the support team to be removed and after 3 emails back and forth I still get emails.

Most of the devices have now failed. They don’t connect to Hone Assistant or Google Home etc. There are better options these days