UbiBot Online Store

I cannot use my temperature monitor remotely because I could not connect to the Internet. I never received help or callbacks in my attempts to resolve the issue. Poor customer service I am very disappointed.

Do the devices work well? Who knows? There is a reading discrepancy between the 2 ASQIs that are right next to each other (testing phase) but no support person can be bothered to address it. The support is dreadful. The AI chat is happy to keep "transferring" or "prioritising the call" without knowing if anyone is actually working or there to take the call. Support emails take too long to respond then don't actually answer the questions.

It's an expensive product that's unreliable. The ubibot and the leak monitor. Nearly $500 AUD and it still failed.

I tried to make a warranty claim. It was rejected after a week and a half of waiting for an outcome.

I purchased a GS1-AETH1RS for the Ethernet connectivity as WiFi is not an option in my location. I have been unable to successfully connect the device and contacted support for assistance, request number 24661. The answer from support was: "101": "Device response parsing error. Please reboot the device. " Rebooting the device did not resolve the issue. At this point, I am about ready to pack up the GS1-AETH1RS and return the unit for a refund.