UbiBot Online Store

Contacted tech supprt two weeks ago and still waiting for their feedback

The probe does what it needs to do but it is only 3 meters long. The probe needs to sit behind a condenser placed at the back of a cool room while the head unit must be outside. Options for 5m & 10m would be appreciated

Customer service responds but does not do much. Took 10-20 email cycles to get a refund (still don’t have it fully). Products have strengths, but very disappointed with LoRa products. Engineering used to respond to feedback much more than they seem to do now. Much more frustrating experience dealing with this company now vs. 7 years ago when I first started using their products.

Been a customer since 2018. New LoRa products are poorly tested and over-stated marketing claims on operational distance. The app has basic data handling fails, poor data management, poor scaling and browsing ability. Support does lots of apologizing but little problem solving. Great potential wasted.

I cannot use my temperature monitor remotely because I could not connect to the Internet. I never received help or callbacks in my attempts to resolve the issue. Poor customer service I am very disappointed.