UbiBot Online Store

Very slow in answering queries but when they do the person is very helpful

The sensor device (temp/humid/lux) is OK, but has firmware issues that result in corrupted data. Not major errors, but troubling nonetheless. The web portal has a bit of a learning curve Once you get the hang of it, it’s quite comprehensive. Support, while responsive at first, leaves much to be desired. They never did resolve a well-documented issue with corrupted data.

Convenient way to monitor temperature remotely (and humidity and lux). Unfortunately the temperature readings are significantly affected by the device itself. The recordings rise by about 1/3 degree when the device synchronises over wifi, with a reciprocal impact on relative humidity readings. This shows as a serrated profile on the temp and humidity graphs. Also, for a device with USB mains power, during a power cut when the device falls back to battery power the recorded temperature spikes by several degrees, creating a false maximum in the attached screenshot.

new app can use some revision

Customer service was helpful but the app itself is not clear for use. I tried multiple times to change the settings for notifications. I reached out as well. This should be simple. In the end, I wasn't able to resolve it at all. Now, I just check myself and ignore the emails as I can't set the frequency with any precision so they typically reach a max and stop