Scratched and Defective Ports Right Out of the Box
Before purchasing the MT6000, I contacted GL. iNet multiple times to ensure the device would be reliable, especially since I would be abroad for 5 months and needed something I could count on. They assured me that the device would meet my needs and that I wouldn’t face any issues.
However, when the device arrived, I was immediately disappointed. It had visible scratches, and more importantly, both the USB port and one of the WAN ports had issues. The USB port was especially crucial for me because I planned to use USB tethering to share my phone’s mobile internet in locations without local Wi-Fi. Unfortunately, it didn’t work.
When I reported the problems, the support team acknowledged them but told me I had to keep using the device in this broken state for now and offered a replacement only after I return from my trip—which will be in 5 months. This is unacceptable for a brand new product that was supposed to be travel-ready.
I expected a quality device and professional customer service, but instead I’m left dealing with hardware issues and a very disappointing experience. I cannot recommend this product or company based on what I’ve been through.