Dear Sir or Madam, This
Dear Sir or Madam,
This letter is to formally complain about the incorrect value declared for my recent order, which I received on Dec 13.
Upon receiving my package, I was charged import taxes and handling fees by DHL. This was due to the declared value of the order being significantly lower than the actual value.
Had the correct value been declared on the shipping documents, I would not have incurred these additional costs.
This discrepancy has caused me significant inconvenience and financial burden. I request that you reimburse me for the following:
CHF 21. 08
Kind regards
Mirko Beutel