15 days ago I bought
15 days ago I bought a Router from Gl-Inet. The warehouse send out the package 2 days later. DHL get the package, and at that time the package in space. No tracking information, no package. I wrot it to customer service. They promised me, they will send again the router for me. Thats happened 2 days ago. After 2 days, no tracking info, no answer for my emails, no any additional information about the second package. This is not acceptable. In this case, customer service should prioritize the matter and send the new router as an express package. But no information, no answer. I need that router, because I ordered it for test with smart home. If this router is better than the others, I will oreder 20-50 pcs. But now I don't know what must I do.