BlueCosmo Satellite Communications

Had to ask for assistance twice before I got taken care of. But I did get taken care of. Thanks.

It is hard to say because my complaint is not with Blue Cosmo it is with Fedex the shipper who have been absolutely terrible. I still have not received the $300 dollar chip I sent for. This is the reason i had to order a second one. It came when I was out of town and then sent to a FedEx store because it needed my signature. They did not end up holding it as I asked and sent it to a warehouse. I called and was in touch with a representative who was trying to find it then all the sudden they stopped contacting me and have not responded to my outreach. Seems very clear they lost it and have not admitted to it.

Customer service GREAT Policies SUCK

With full signal, I still experienced dropped calls.

Have used a sat phone in past on cruise ship in middle of ocean without trouble. This time around, not so much. 3-4 bars signal and full horizon, and still the handset drops calls frequently, requiring a re-dial sequence multiple times. Frustrating. Still, having option in middle of Pacific Ocean is better than none at all. Package sent, with extra battery, booster antennae, case and accessories is well bundled and was shipped promptly.