My eSIM was cancelled after
My eSIM was cancelled after I made a collect call to my insurance company in Canada. It was my mistake to make an international call, but it did not cost anything to the carrier, as it was a collect call. I was not emailed about my service being cancelled. It just was.
With that said, the customer support team, once I reached out to them, was excellent. I ended up receiving a $35 refund, which isn't nothing. It would have been nice to have my eSIM reinstated once it had been explained the international call I made had been a collect call, but the carrier was apparently very strict about this due to past experiences with fraudsters.
I missed the part about not being able to make any international calls in the fine print. I wish I had noticed it. Ultimately, when it worked, the service was very good. When I reached out to customer service, they were excellent. I didn't get what I wanted out of this service this time around, but I would try it again in future. I'd just make very sure to read the fine print of my contract.