Pyle USA

Tracking stated package lost and still have not sent replacement despite multiple emails and calls

Purchased a guitar chair that was delivered with damage to frame and tears in padding. Poorly packaged and damaged in shipping. Pyle attempted to honor warranty by shipping a new chair but it was delivered without the seat. Made several attempts to obtain the missing seat, Pyle's response was for me to pack up both chairs and ship it back to them before they would supply the seat. I told Pyle repeatedly that I do not have the original damaged unit and also the boxes were too damaged to ship anything back. I requested to just purchase the seat directly at which I was told No, they do not sell it by itself. Seriously??? I never asked for anything that I didn't pay for. So I am still left with a seat frame, backrest but no seat.

I bought a guitar with accessories, only the guitar arrived, never the accessories I filed the claim with customer service, they delayed responding after 1 month they told me they were going to send me the missing accessories I've been waiting for the accessories for another month and when they finally responded that they were sending them to me, they made fun of me because the shipment is still pending

Don't bother it's crap🤬😡

I don't know how many times I wrote requesting my warranty, and always received same answer like it was a new request, I claimed before expire and after you never got back to me, I believe if you offer a warranty for your products you should give what you offered, sincerely very disappointed. I might need to buy a new set of cookware but won't be from you.