Pedal Genie

decent selection of pedals to try out however the return approval process and need to drive mail the pedal proved to be less than convenient. Ultimately I spent too much money for too few pedals to review. thanks

I was told that they are so backed up you need to weekly add a new page of pedals to your wishlist because they have too many customers and new customers signing up daily. Funny they don’t mention that on the website. I’m sure if they did they wouldn’t be able to scam new people out of their money. FYI I was an early subscriber but canceled 4 years ago, but recently rejoined hoping they fixed this bad business model. Seems like pure greed from the boy that started the service. Don’t waste your time, hopefully a better corporation starts a competing site. I’m going to start complaining to the pedal manufacturers to force a refund.

Sent wrong Pedal never get a response

I liked getting pedals but Im frustrated ever since i tried to cancel. Its been a month and nothing has happened. I dont know if or when i will get deposit back or if i will get reimbursed for may and june when i received no pedals. Ive sent emails requesting a call but nothing.

After sending a request for some info six days ago, they sent me an email to share my thoughts on the support. Well, I never got a reply, and that tells you a lot. When you request information before purchasing a product, you need to provide it because that means the customer has some difficulties deciding what product to choose. If you don't get a response before buying, just imagine how it is going to be after purchase. Better stay away.