Pedal Genie

Great service, and provided great support as well. I only left, as I couldn't afford it any longer!

Super fast service!!

i cancelled my subscription and got a refund, which was good, but then i was charged again the next month. evidently, the 'account' is not linked to the 'billing' in your system, so it takes the support rep two actions to actually fulfill a request. not a great way to have things set up.

I haven't received my first pedal yet so I can't speak for the service itself, but my experience so far has been mixed. I found your website by searching for a pedal rental service on google and was excited to try it out. Unfortunately, I found the website to be very buggy. I received random error messages any time I tried to do pretty much anything - signing up for an account? Error message saying it couldn't be completed. Received a confirmation email to verify my account - clicked on the link - error message saying my account couldn't be confirmed (though it brought me to my account dashboard anyway). Tried to subscribe to a plan and it took me 30 minutes of trying different things in different browsers before I managed to submit payment, and when I finally did I was directed to an error message page with no confirmation of purchase (though I did receive a confirmation email). Most emails I have received are also very sloppy, and contain unformatted script like "Greetings {{htmlescape var=$customer.name}},!". Overall, it just seems like the website is not well maintained which is a bit concerning for a new customer because it makes me wonder how the rest of the business is run. I am willing to overlook the website issues if the service is good, but I would recommend trying to create an account on your website so you can see the issues that the average person is facing when considering signing up for your service. You're probably losing potential customers because the website is not user friendly. Hoping the service is good because I think it's a really great idea, though!

It's a nice service to try different pedals, but the website sucks on a phone. It's only usable on a desktop computer. They need to make an app for phones for pedal genie so you can manage your wishlist.