Good selection of pedals and
Good selection of pedals and reasonable shipping time. Good customer service.
But ultimately there needs to be more flexibility in plans. Whenever I send a pedal back, I know I'll have to wait about a week before I get a new one, which is no fun and feels like a waste. I have nothing to show for my subscription fee.
It would be great to have a "two pedal" option, with one pedal to play and the other in transit either to or from.
For $40 a month, I decided I'd rather just buy a pedal I'm interested in and then flip it if I don't like it or if it's too expensive to hold on to, and if I loose money in the transaction, as long as the loss is less than a subscription fee, I'm okay with that. In other words, I buy a pedal for $100, sell it a few weeks later for $90, I consider the $10 loss to be something like a rental fee, which is still less than a Pedal Genie subscription.
I like the service, but having no pedal to play is too frustrating.