nut-tag.myshopify.com

Customers support is the only great thing about NUtTAG

Service very poor. I had logged about 6 tickets. Only one has actually been answered. I have booked 5 calendar appointments - 2 we’re not kept and no notifications about this. Watch went offline over a 3-4 day period due to upgrade issues, there was no notification to customers. Techs are very knowledgeable and can mostly fix problems. I suspect battery is in issue. We sit says 5-7 days with normal useage. This is simply not true. I cannot even get 24 hours out of ours even after techs adjusting settings 4 times. I don’t even understandard how or why they should need to do this.

Inappropriate position

The whole user experience from opening the box to trying to get set up and wondering how and why is poorly explained. The new user experience is very poor and the battery life is looking extremely questionable at this stage. Very disappointed so far.

Delivery of watch was not as advised and we experienced a three week delay - support was very ordinary, with little to no explanation given as to why the watch was not being delivered, as advised when purchased.