You asked for this feedback!
I ordered an incorrect cable and had to return it. Your return process is, by far, the worst I have ever experienced. Your process mandated me to pay for return by a carrier I do not use, and to notify you when it was delivered. The help phone number you provided never answered the phone, and never called me back. I ended up returning it to Best Buy, and accepting less value in return just to get it off my plate. I will never order a product directly from you again.