Problem with order; slow customer service
I ordered four new magnets for my Duex. First, I couldn't find the right ones for my monitor, so ended up getting small ones. Once they arrived, I found one of the magnets was reversed such that the adhesive was on the wrong side of the magnet, making it unusable. So I then wrote to customer service to ask what to do about this. They took a day to reply and asked for pictures. I sent them pictures of my monitor two days ago, and I'm still waiting to hear back.