www.mobileadvance.com

I received the laptop ok, but I received the incorrect promotional material and I couldn't get them to correct it.

Everything came brand new in sealed packaging but order took forever to ship.

I ordered Chewy funko pop and was damaged.

This is my first transaction with Mobile Advanced. It's taken about a week for me to almost receive my Zenfone 9. I'm not certain where the issues lies, but neither FedEx or Mobile Advanced have been remotely helpful. If you work a day job, you're pretty screwed ordering from this merchant. They have FedEx locked in to only delivering to your billing address, requiring an adult signature, (they will NOT hold it at a FedEx store for you) and I have been unable to schedule a delivery for the evening. Buy elsewhere ... unless you work from home I guess?

My order was placed on March 27, and shipped on March 28. Prior to placing the order I thoroughly checked the terms of service and shipping info available to me on the Mobile Advance website. Nowhere does it state that the shipment would be seller-restricted to prevent the carrier from holding it at a FedEx location for pickup. When I received the package's shipment notification and noticed that it was both Adult signature required (fair enough, that's expected for most shipments of high value electronics) AND redirect restricted, I made an attempt to contact customer support. The phone number does not have any actual agents servicing it, it's just a voicemail box, so I sent an email. Email service is unreasonably slow, taking a full business day to reply to each message. Customer support twice refused to remove the redirect restriction, and instructed me to contact FedEx. Obviously FedEx couldn't do anything about the seller's selected shipment restrictions. MA did not disclose those restrictions prior to the purchase, otherwise I would have had it shipped to my office. Then, customer support was unhelpful, frustrating, and did not resolve my issue. What would have otherwise been a decent shopping experience turned into a frustrating exercise in futility culminating with the need to take time off work, and I will not be shopping from Mobile Advance again in the future.