www.mobileadvance.com

The Glass doesn't connect to bluetooth. I would be really impressed if it worked out of the box. But, it isn't working properly, so I am going through the process of updating the firmware - but if that doesn't work, I'll need to send back the hardware.

The laptop was as expected and price was good. The only thing keeping me from giving 5 stars was how Mobile Advanced delayed the shipping. Laptop was purchased Monday April 13th and supposed to be shipped out 1-2 days after purchase. I received an email on the 2nd day saying the laptop had been shipped and they supplied me a tracking number. Estimated delivery date from FedEx was Saturday the 18th. I checked the FedEx tracking website on Thursday, Friday and Saturday and every time it still said no movement. I emailed Mobile Advanced twice to find out why the device hasn't moved yet even though they sent me an email saying the order was shipped. They never responded to my emails. Finally i called their phone number on Monday the 20th to see what the deal was and why I FedEx is saying my package still hasn't been shipped yet. The Mobile Advanced rep told me they created the shipping label but then forgot to actually ship out the laptop. Like really? So if i never called to check up on it, the laptop would still be sitting in their warehouse. Finally she said they are going to ship it out that day and she apologized and I finally received it on Wed the 22nd. I suggest you improve the shipping process in your distribution warehouse so they don't "forget" to ship out future customer orders.

Did not receive correct bobble head

INITIAL COMMUNICATION AND ON LINE PURCHASE WAS GOOD. THE ISSUES COME UP ONLY AFTER PAYMENT. NO WHERE DURING PURSCHASE IT WAS CLEARED THAT SOME ONE HAS TO BE HOME FOR THE DELIVERY AND THE CONTRACT BETWEEN PAYPAL,FEDEX AND MOBILE ADVANCE PREVENTS THEM TO ALLOW PICK UP FROM THEIR/FEDEX SITE. THE EXPERIENCE WITH FEDEX WAS A DISASTER ON MULTIPLE LEVELS.INSPITE OF SENDING MESSAGES TO THEM- TRIED TO DELIVER WHEN I AM WORKING LIKE MOST PEOPLE DO. SECOND DAY FOLLOWED THEIR INSTRUCTION AND SIGNED THE SLIP, ONLY TO LEARN THAT THEY CAN NOT LEAVE PACKAGE AT DOOR OR HOLD FOR ME TO COME PICK IT UP.THIRD TIME I HAD FLIGHT TO CATCH AND THEY OF COURSE TRIED TO DELIVER AFTER MY LEAVING. FINALLY WHEN I WENT TO PICK UP AT THEIR LOCATION- NO SIGNS/BOARDS HOW TO GET IN THE FACILITY.[ AGAIN 9-5 ONLY]. TRIED TO REGISTER THE PRODUCT AND THE MOBILE ADVANCE'S RECEIPT HAS FAINT PRINT AND VERY FINE FONT- THAT I NEEDED MAGNIFIER, LIGHT AND WHAT NOT. YOUR SITE ON LINE - HAS ADDRESS AND PHONE NO. NOT EASILY ACCESSIBLE -IN CONTACT US SECTION AS IF THERE IS AN ATTEMPT TO HIDE THE ADDRESS AND PHONE NO. SO NOBODY CALLS OR COMES IN THE STORE! AND ON RECEIPT IT IS NOT EASILY LEGIBLE.IN 2019- I WOULD EXPECT SIMPLER SHOPPING EXPERIENCE.-SUBHASH JOSHI

I ordered a ROG Strix Scar 2 15in laptop (GL504GW-DS74) with the GTX game bundle. The laptop is great, and I got almost everything in the bundle. The only thing that was missing was the key part: I was missing the game code for Metro Exodus, the game it was supposed to come with. After contacting Mobile Advance about this, I did not receive a response as to where I might find the code.