Lorex PROD

The LNE8964AB I ordered is working great. I has a little more wide view than my original camera, which is what I wanted for the front door and a mic. Shipping was fast and ordering from the online store was simple and convenient.

The lady who helped me was really inpatient with me and she kept asking me if I sent it yet she had lots of information she wanted me send he pictures of model and serial number and address and name copy of Purchase and I couldn’t really hear her and she sent me me instructions in email and I didn’t have internet access my phone was only thing I had to use and she sent me something my ph and I don’t have android phone I have Iphone so i couldn’t open it up so I just figured out how to open up DVR myself and she kept asking if I got it yet and I said not yet but I’m working on it I was really trying not to snap on her cause she was so incredibly inpatient and she said im going to have to email sent to me with with shipping return label and I have received nothing in my spam or junk mail and nothing in my normal email will have to call in again over all equipment is good sometimes bad tech Suport team

Called customer service because one if my cameras quit working. Went thesome trouble shooting efforts and was told to respond to an email. Got the email and responded and never heard anything back. After waiting 2 weeks to hear back with no response I had to call customer service back and provide another shipping address as they may not ship to P.O. box. And was on the call 25 minutes waiting for my claim to even be submitted. Then they want me to return the camera before getting the replacement unless they elevate it and put a hold on my credit card to get the replacement camera before i return the bad camera. I have already waited 2 weeks to even get my claim submitted. Ridiculous! Need a better method of getting claims processed.

Unsatisfactory

I have had to replace three cameras for my system in a span of three years. Not sure if there a recall or faulty model batch or what.