Lorex - Shopify - UK

Two stars.

The camera works as expected but the choice of delivery company is awful (just check Fedex rating and reviews) and overall the purchase process is poor. I bought this camera, then waited for 2 days (no emails, no dispatching info) and sent an email to customer service. Only after that I got the invoice and only after that the camera was dispatched. Why should a customer send an email in order for the order to be dispatched? That’s awful service. I believe if I have any issues with the camera, the service will be bad as well, so I hope it will continue working.

The ordering process and speed of delivery was good as I would expect when a customer pays money for a product. My problem with Lorex is the after service! I need to speak with someone about the two problems I have with the camera as I'm dissatisfied with the product.

I received a review request before I have even received my order. My order is still showing “Waiting for details” with no tracking information or delivery update after several days. At this stage, I cannot review the actual product yet. I would appreciate better communication regarding shipping status and an estimated delivery date.

You doesn't respond for return of your useless product