Lorex - Shopify - UK

Shipping was good

App very slow

Two stars.

The camera works as expected but the choice of delivery company is awful (just check Fedex rating and reviews) and overall the purchase process is poor. I bought this camera, then waited for 2 days (no emails, no dispatching info) and sent an email to customer service. Only after that I got the invoice and only after that the camera was dispatched. Why should a customer send an email in order for the order to be dispatched? That’s awful service. I believe if I have any issues with the camera, the service will be bad as well, so I hope it will continue working.

The ordering process and speed of delivery was good as I would expect when a customer pays money for a product. My problem with Lorex is the after service! I need to speak with someone about the two problems I have with the camera as I'm dissatisfied with the product.