*Legacy* Turtle Beach UK

Shit didn’t even come and got charged for it

Headphones didn’t work so they sent me a link to find the nearest fed ex drop off point which was 15 miles from my home - only to find they didn’t take packages - wasted 3 hours of my time and a lot of stress

I don’t know if this is just my headphones but no matter if they are plugged into something or not there is a incessant crackling sounds from both speakers. I will be looking for a refund or replacement

The worst customer service I’ve ever come across. The returns process is time consuming, faffy and doesn’t fill me with trust with this company. I’m still waiting for my refund weeks after returning a product. Good products shocking customer service, I’d be embarrassed if one of my companies acted in such way. I returned an item to a company in Italy the other day and it was collected from my house and refunded within 2 days free of charge. It just shows how far behind this company are. I will not be spending my money here again and I will be advising others not to as well.

Ordered on the 27th of December and still haven’t arrived