*Legacy* Turtle Beach UK

I am still waiting a a replacement headset as the the original one did not arrive

The headset and tac unit I received was faulty straight out of the box. Exchanged many emails with the service and sales teams and have still yet to be issued a refund. From a £180 headset to be delivered with faults, then getting blunt responses to my requests for a refund, to still not knowing what is going on with my claim, an overall terrible experience with the the product/service.

Ordered 2 weeks ago and not received yet - 30/11/18