*Legacy* Turtle Beach UK

Had to return product

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I have contacted the support team on 3 occasions as the headset I received is faulty and I have requested to return the headset and get a refund and after 2 weeks of waiting I have still not been contacted back.

Product did not arrive on time, even though paid and pre-ordered.

First amazon messed up my pre-order, supposed to be delivered the day after released, on the day this changed to 12 October - 14 November & Currently unavailable. Thought I'd saved myself by managing to grab a spot on the Turtle Beach main site - Wish I hadn't of bothered. Arrived faulty. Re-sync every 2 minutes, iffy connection to the Hub app, crackly sound, mic drops, then a very high pitch 5 second noise and complete cut off. Solid red LED and the 'Hard Reset' information said to hold Pair & Bluetooth for 20 seconds, tried several times, held for a whole minute, nothing. Had to run down a 20 - hour battery in order to turn off, recharge and turn back on. Unfortunately, this didn't even solve the issues experienced. Then there's the issue with customer service. 3 working day replies, offered advice that simply didn't work (hard reset) and put the issues down to my wifi router interfering. I have other usable wireless headsets & devices that work perfectly. They also assumed I wanted a replacement and ordered this without asking my preference - I wanted a return & full refund. Instead, because I then told them to forget it and issue a return for refund, they refused to pay return shipping as I "didn't follow the troubleshooting procedure" - the only thing I didn't follow was having the replacement sent out - because many people on various platforms were complaining even their replacement was faulty. Shocking service.