*Legacy* Turtle Beach UK

Ordered headset 30.09.20. It arrived defective a week later on 06.10.20. Permission to return was only granted on 15.10.20. I managed to arrange Fedex collect the next day 16.10.20 and has been delivered today (20.10.20). I was informed by email that the return will be sent in 10-15 days after the receipt of the return, which will take me from 30.10.20-04.11.20 and however long delivery takes after that. If you were reading this, knowing that someone bought a £130 headset and this was your experience, how would you think they did? Lastly the positive: the staff member in contact was generally professional

My headset were late form turtle beach so I ordered the same headset from amazon. I let turtle beach know that I wanted to cancel my order with them even before they said its not yet been dispatched and guess what they still sent them to me and took my money. For me it was a bad experience and I will not be using them again.

No support

I've sent 3 emails with questions about my refund with no response

bad customer service