HYPERX US

The headset is great, the customer service I experienced was not. HyperX put the name from the billing address on the shipping address and did not include the name I left for the shipping address. This headset was supposed to be a surprise gift for my friend, and having the wrong name on the box caused worry and confusion that the box was lost, and ruined the surprise gift. At my old address because of theft, UPS, FedEx and USPS will not release a package unless the name is correct. I contacted customer service and the representative did not understand the problem with this, or even what to do with this information. I don’t even feel like she believed me until 10 minutes into the conversation when I offered to email her a picture of the shipping label. I asked to speak with a supervisor but this apparently wasn’t possible. No acknowledgment of the time I spent trying to make sure this error does not happen to a future customer. No apology. Nothing. I will not be ordering from HyperX again.

Thieves hacked my checking account to purchase these items. I did not purchase anything from you.

I just want to return both items but can’t because the warranty isn’t actually a warranty, it’s a letter that says if it breaks while setting up it’s on you. Worst warranty I’ve ever seen.

thought it worked with Xbox as it said, turns out headset can’t connect to the console.

The product is defective and I have yet to figure out how to get a replacement or refund.